Privacy Policy
This Privacy Policy explains how Save Pro Restoration collects, uses, and protects your information when you contact us or use this website. We are committed to safeguarding your personal information and being transparent about our practices.
1. Information we collect
We collect information you provide directly through our contact and request forms, including your first and last name, phone number, email address (if provided), ZIP code, property address (if provided), and a description of the service you need. We also collect marketing attribution data from website URLs, such as UTM parameters and click identifiers (gclid, gbraid, wbraid, fbclid), to help us understand how visitors find our site. Basic technical information such as browser type and pages visited is collected automatically and does not identify you personally.
2. How we use your information
Your information is used to respond to your service inquiry, provide quotes and estimates, schedule restoration work, document project conditions, and communicate with you about your property. Phone numbers and email addresses are used for service-related communications such as appointment reminders, technician arrival updates, and service follow-ups. If you subscribe to our newsletter, we use your email address to send occasional restoration tips and company updates. Marketing messages are sent only where you have provided separate, explicit marketing consent.
3. Phone, SMS, and email communications
We communicate with you regarding your service requests using phone calls, text messages, and email. When you submit a request for restoration services, you consent to receive calls and text messages related to your request. Marketing messages are sent only where appropriate consent has been obtained separately. Message frequency varies and message and data rates may apply. You can reply STOP to opt out of SMS messages or HELP for assistance. You can contact us directly at 1 (800) 209-6009 or info@saveprorestoration.com about communication preferences. Opting out of SMS does not prevent you from receiving the underlying service, and does not extend to other communication channels unless you separately withdraw consent for those channels. We honor the scope of your withdrawal and applicable legal requirements.
4. Marketing communications
If you opt into marketing communications, we may send promotional emails and occasional text messages about our restoration services and company updates. Marketing messages may be sent using automated technology. Marketing consent is not a condition of purchase. You can unsubscribe from marketing emails using the unsubscribe link in any marketing email, or by contacting us directly. SMS marketing opt-out is available by replying STOP. We maintain communication preferences and suppression records to honor your withdrawal requests across channels. Revoking marketing consent does not affect service-related communications. To withdraw marketing consent, contact us and we will update your preferences within a reasonable timeframe.
5. Lead handling and delivery
When you submit a request, your information is stored securely in our system and may be transmitted to our lead management platform (CompanyPilot) for processing and follow-up. We record the form name, form version, submission timestamp, page URL, and consent evidence with each submission. Attribution data such as UTM parameters and click identifiers is retained to help us measure the effectiveness of our marketing efforts. We do not sell, rent, or trade your personal information to third parties.
6. Information sharing
We may share necessary information with insurance adjusters, subcontractors, or vendors directly involved in your restoration project, and only to the extent required to complete the agreed work. We may disclose information when required by law or to protect our legal rights. We do not share your information for unrelated marketing purposes.
7. Data retention
We retain service records and project documentation for as long as necessary to provide our services and comply with legal and regulatory obligations. Lead submission records, including consent evidence, are retained for audit purposes. Marketing and newsletter data is retained until you request deletion or unsubscribe. You may request deletion of your personal information at any time, subject to legal retention requirements.
8. Data security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. Lead submissions are transmitted over secure connections. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at 1 (800) 209-6009 or info@saveprorestoration.com. You may opt out of marketing communications at any time without affecting your ability to receive service-related communications. You may also withdraw consent for specific communication channels by contacting us directly.
10. Cookies and analytics
This website uses minimal cookies and similar technologies. For details, please review our Cookie Settings page. Analytics data is aggregated and does not personally identify you unless you have voluntarily provided your information through a form.
View Cookie Settings11. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with a revised date. We encourage you to review this page periodically.
Last updated: September 2026